Shipping Policy

At MountMatic, we are committed to delivering your orders quickly and efficiently. Please review our shipping policy for details on processing times, shipping rates, and delivery estimates.

1. Order Processing

  • Once an order is placed, it is automatically sent to our warehouse for processing.

  • Orders are typically processed within 1-2 business days (excluding weekends and public holidays).

  • If an order is placed after business hours, it will begin processing on the next business day.

2. Shipping Rates & Methods

Region Shipping Method Cost
USA Standard Shipping $5
USA Fast Shipping $8
Canada Standard Shipping $20
Other Countries Standard Shipping $40

  • Standard Shipping is available for all destinations.

  • Fast Shipping is available only for orders within the USA.

3. Estimated Delivery Times

Region Shipping Method Estimated Delivery Time
USA Standard Shipping 5-7 business days
USA Fast Shipping 2-4 business days
Canada Standard Shipping 7-14 business days
Other Countries Standard Shipping 10-20 business days

  • Delivery times are estimates and may vary due to unforeseen circumstances such as weather conditions, customs delays, or high demand periods.

  • Shipping times do not include order processing time.

4. Tracking Your Order

  • Once your order is shipped, you will receive an email with tracking details.

  • You can track your shipment using the provided tracking number on the carrier’s website.

  • If you do not receive tracking information within 3 business days, please contact us.

5. Customs, Duties & Taxes

  • International orders may be subject to customs duties, taxes, or import fees upon arrival in the destination country.

  • These charges are determined by local authorities and are the responsibility of the customer.

  • MountMatic is not responsible for any additional customs clearance fees or delays.

6. Shipping Restrictions

  • We currently ship internationally, but some countries may have restrictions on imports.

  • If we are unable to ship to your location, we will notify you and issue a full refund.

  • We do not ship to P.O. boxes or military APO/FPO addresses at this time.

7. Lost or Delayed Shipments

  • If your order is delayed beyond the estimated delivery time, please contact us.

  • If a package is lost during transit, we will work with the carrier to investigate and resolve the issue.

  • MountMatic is not responsible for delays caused by external factors such as customs processing, weather disruptions, or carrier issues.

8. Contact Information

For any shipping-related inquiries, please contact us:
📧 Email: contact@mountmatic.com
📍 Address: 128 City Road, London, EC1V 2NX