Returns & Refund

At MountMatic, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a 30-day return and refund policy. Please review the terms below for details on how to return an item and request a refund.

1. Return Eligibility

To qualify for a return, the following conditions must be met:

  • The item must be returned within 30 days of receiving your order.

  • The item must be in its original condition, unused, and in its original packaging.

  • All accessories, manuals, and any included items must be returned.

  • Items that are damaged due to misuse or improper handling are not eligible for return.

2. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us – Email our support team at contact@mountmatic.com with your order number and reason for return.

  2. Receive Instructions – Our team will provide you with the return address and further instructions.

  3. Ship the Item – Send the item back to us using a trackable shipping service. Customers are responsible for return shipping costs unless the item is defective or incorrect.

  4. Confirmation & Refund Processing – Once we receive and inspect the returned item, we will process your refund.

3. Refund Policy

  • Refunds are issued to the original payment method used for the purchase.

  • Once approved, refunds are processed within 5-7 business days.

  • You will receive a confirmation email once the refund has been issued.

  • Shipping costs are non-refundable, except in cases of defective or incorrect items.

4. Exchanges

  • We only replace items if they are defective or damaged.

  • If you need an exchange for the same product, contact us at contact@mountmatic.com for further assistance.

5. Non-Returnable Items

Certain items are not eligible for return, including:

  • Items that have been used or damaged by the customer.

  • Items returned after the 30-day period.

  • Gift cards or promotional items.

6. Late or Missing Refunds

  • If you haven’t received a refund after the processing time, please check with your bank or payment provider.

  • If the refund is still not received, contact us at contact@mountmatic.com for further assistance.

7. Contact Information

For any return or refund inquiries, please reach out to us:
📧 Email: contact@mountmatic.com
📍 Address: 128 City Road, London, EC1V 2NX